Privacy Policy

Effective date: September 6, 2026

Vid Hub stores and processes data necessary to provide video download and subtitle generation services.

What we collect

• Account data: external user ID, email, optional name.
• Usage data: job metadata, processing status, language settings, timestamps.
• Uploaded content: media files and generated artifacts (subtitles, processed video outputs).
• Billing data: subscription state, ledger entries, webhook event metadata.
• Security data: audit events and request metadata for abuse prevention.
• Trial-abuse data: a one-way pseudonymous identity fingerprint recording whether the free trial was redeemed.

How we use data

• Deliver subtitle generation, translation, and artifact retrieval.
• Enforce plans, credits, and billing workflows.
• Monitor reliability, investigate incidents, and prevent abuse.

Retention

• Artifacts are retained up to 7 days by default.
• Audit and billing records are retained as needed for security, accounting, and legal obligations.
• A minimal trial-redemption marker may be retained after account deletion to prevent repeated promotional use. It contains no email, name, account ID, or external identity value.

Your rights

• You may request deletion/export of account-associated data through support.
• You may revoke access tokens and stop further processing by discontinuing service use.

International processing

• Data may be processed by approved sub-processors in multiple regions.
• Vid Hub uses contractual safeguards where required for cross-border transfers.

Contact

• Privacy requests: vidhub.support@gmail.com